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Refund Policy

Last updated: 2026-09-22

1. Merchant of Record

All purchases of kryyt credits and subscriptions are sold and processed by Paddle, which acts as our Merchant of Record and authorized reseller. Your payment receipt comes from Paddle, and Paddle's Buyer Terms and Refund Policy also apply to your transaction.

2. 14-day refund window

You may request a refund within 14 days of the transaction date — or, for a subscription, within 14 days of the most recent renewal. Requests are reviewed case by case in line with Paddle's Buyer Terms and Refund Policy; submitting a request within the window does not guarantee a refund.

Consumers in the EU, EEA, UK, and Switzerland may have a statutory 14-day right of withdrawal for digital services. Where you begin using a purchase within that period (for example, spending subscription usage or credits), that right may be reduced or lost for the portion used, as permitted by law.

3. How to request a refund

Request a refund in any of these ways:

  • Use the "Request a refund" option in Paddle's buyer portal at paddle.net, or the links in your Paddle receipt email;
  • or email billing@kryyt.com with your account email and the Paddle order/receipt number.

Please do not include full card or bank-account numbers in email.

4. How refunds are processed

Approved refunds are issued by Paddle to your original payment method where possible, typically within 14 days of approval, subject to Paddle's processing rules and any payment-method or transaction-age limits.

5. Free credits

The a free monthly web-chat allowance monthly promotional credit, $5 referral bonus credits, and any included subscription usage have no cash value and are not refundable on their own. Refund decisions relate to amounts actually charged through Paddle.

6. Subscriptions & cancellation

You can cancel a subscription at any time from your kryyt billing settings at app.kryyt.com or via the Paddle buyer portal. Cancellation takes effect at the end of the current billing period — you keep access until then — and stops future renewals. Plan changes may be prorated by Paddle. A renewal charge may be eligible for a refund request within 14 days of that renewal under section 2.

7. Chargebacks

If something's wrong, please contact us or Paddle first — we can usually resolve it faster than a bank dispute. Initiating a chargeback without contacting us may delay resolution.

8. Statutory rights

This policy does not limit any non-waivable refund, cancellation, or withdrawal rights you have under the consumer-protection laws that apply to you.

9. Contact

Billing questions: billing@kryyt.com. Refunds are processed by Paddle via paddle.net.

This document is provided for transparency and general information and is not legal advice. It should be reviewed by qualified counsel for your jurisdiction (including GDPR, UK GDPR, CCPA/CPRA, India DPDP, and Brazil LGPD where applicable) before it is relied upon.